预购商品
书目分类
特别推荐
※此課本無解答,網路會員訂購者欲索取解答,請mail至cranebook@crane.com.tw,並提供網路訂單編號;校園團訂者請向任課老師索取解答。
English is the primary language for communication around the globe. In this book, students will learn the basics of English for general services, from hosting guests in a restaurant to car rental services and social English language skills. At the end of the course, students should be able to communicate effectively in a wide range of business and general service-industry situations.
This book categorizes general services into the following themes:
● Food & Beverages
● Hospitality
● Tourism
● Transportation
In this book, students will:
● discuss possible workplace scenarios
● learn basic and advanced vocabulary
● be exposed to listening and oral practice
● do role plays and task-based activities
● do exercises related to English for general services
Contents Food & Beverages Unit 1 Receiving Guests Unit 2 Serving Drinks & Dessert Unit 3 Customer Complaints Review U1~U3 Hotel Unit 4 Reception and Check-in Unit 5 Hotel Service Unit 6 Check-out and Dealing with Complaints Review U4~U6 Tourism Unit 7 Booking Tickets Unit 8 Tour Arrangement Unit 9 Conducting a Tour Review U7~U9 Transportation Unit 10 Mass Transit Unit 11 Water Transport and Cruises Unit 12 Car Rental Review U10~U12
客服公告
热门活动
订阅电子报