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實用、好記、最簡單～出國遊學必備～ 一定要熟記的生活手冊， 幫助您順利完成遊學夢想！ +MP3 國外短期遊學進修 最常發生的情境 Chapter1找地方住 Chapter2解決三餐 Chapter3學業問題 Chapter4交朋友 Chapter5代步工具 Chapter6生病時 Chapter7購物 Chapter8解決生活疑難雜症
1搭飛機 機票.........................................................027 票價.........................................................027 行程.........................................................028 訂機位.....................................................029 直達航班.................................................030 轉機航班.................................................030 取消機位.................................................031 變更機位.................................................031 航班查詢.................................................031 確認機位.................................................032 詢有關辦理報到的問題.........................032 辦理報到.................................................033 要求特定機位.........................................034 行李托運.................................................035 行李超重費用.........................................035 出境登機.................................................036 登機處.....................................................037 走錯登機門.............................................037 詢問轉機.................................................037 轉機.........................................................038 過境.........................................................038 行李提領的好幫手.................................039 行李提領.................................................039 行李遺失.................................................040 詢找行李遺失申報處.............................040 登記行李遺失.........................................041 形容遺失行李的外觀.............................041 解決遺失行李的方法.............................041 詢問是否可以兌換貨幣.........................042 兌換成零錢.............................................042 兌換成零錢的數目.................................043 兌換幣值.................................................044 幣值匯率.................................................045 機場常見問題.........................................045 證件查驗.................................................046 通關.........................................................047 入境原因.................................................047 停留時間.................................................048 檢查攜帶的隨身物品.............................049 申報商品.................................................049 沒收攜帶物品.........................................050 詢問是否攜帶違禁品.............................050 繳交稅款.................................................051 找不到機位.............................................051 帶位.........................................................052 確認機位.................................................052 換機位.....................................................053 坐錯機位.................................................053 飛機上的行李.........................................054 繫緊安全帶.............................................054 詢問空服員問題.....................................055 尋求空服員協助提供物品.....................056 協助操作機器.........................................056 用餐時間.................................................057 詢問餐點選擇.........................................057 選擇餐點.................................................058 選擇飲料.................................................058 要求提供飲料.........................................059 在飛機上覺得不舒服.............................060 在飛機上生病.........................................061 2 旅館住宿 詢問空房.................................................063 旅館客滿.................................................063 訂房.........................................................064 推薦其他飯店.........................................064 詢問房價.................................................065 房價包括的項目.....................................066 登記住宿.................................................066 詢問登記住宿的時間.............................067 詢問是否預約登記住宿.........................067 房間的樓層.............................................068 飯店用餐.................................................068 沒有早餐券.............................................069 表明身分.................................................069 提供房間鑰匙.........................................070 早上叫醒服務.........................................071 客房服務.................................................071 衣物送洗.................................................072 拿回送洗衣物.........................................073 旅館設施出問題.....................................073 在房間內打外線電話.............................074 詢問退房時間.........................................075 退房.........................................................075 結帳.........................................................076 付帳方式.................................................077 帳單有問題.............................................077 和櫃臺互動.............................................078 3 飲食 詢問營業時間.........................................081 餐點的種類.............................................081 邀請用餐.................................................082 回答是否要用餐.....................................082 電話訂位.................................................083 有事先訂位.............................................083 報上訂位姓名.........................................084 現場訂位.................................................084 詢問用餐人數.........................................085 說明用餐人數.........................................086 詢問餐廳是否客滿.................................086 餐廳客滿.................................................087 詢問是否願意等空位.............................088 分開座位或併桌.....................................089 等待服務生帶位.....................................089 吸煙／非吸煙區.....................................089 等待座位安排.........................................090 服務生帶位.............................................091 服務生帶到位子上.................................092 座位偏好.................................................092 指定座位區域.........................................093 不喜歡餐廳安排的座位.........................094 自行指定座位.........................................094 要求安靜的座位.....................................095 無法安排指定座位.................................095 接受餐廳安排的座位.............................096 入座.........................................................096 入座後提供開水.....................................097 服務生隨後來點餐.................................097 要求看菜單.............................................098 提供菜單.................................................098 打算慢慢看菜單.....................................099 詢問是否要開始點餐.............................099 開始點餐.................................................100 尚未決定餐點.........................................101 餐廳的特餐／招牌菜.............................101 請服務生推薦餐點.................................102 服務生徵詢推薦餐點.............................102 服務生推薦餐點.....................................103 對餐點的偏好.........................................104 點服務生介紹的餐點.............................104 餐點售完／無供應.................................105 詢問餐點配方.........................................106 服務生解釋餐點調配.............................106 餐點食用人數.........................................107 前菜.........................................................107 介紹沙拉.................................................108 前菜醬料.................................................108 點主菜.....................................................109 服務生詢問第二位點餐者.....................109 點相同餐點.............................................110 持續點餐................................................. 111 不供應特定餐點..................................... 111 牛排烹調的熟度.....................................112 副餐.........................................................112 湯點.........................................................113 詢問麵種類.............................................114 甜點介紹.................................................114 要求再提供甜點.....................................114 詢問甜點種類.........................................115 點甜點.....................................................116 詢問是否要點飲料.................................116 點酒類飲料.............................................117 請服務生推薦飲料.................................118 點飲料.....................................................118 要求再提供飲料.....................................119 詢問是否完成點餐.................................120 是否要點其他餐點.................................120 提供咖啡的時間.....................................121 確認已點完餐點.....................................122 服務生完成餐點.....................................122 催促盡快上菜.........................................122 請同桌者遞調味料.................................123 服務生詢問是否可以上菜.....................124 上菜.........................................................124 服務生上菜時確認點餐者.....................125 上菜時說明自己的餐點.........................126 自行分配點餐.........................................126 送錯餐點.................................................126 少送餐點.................................................127 主餐醬料.................................................128 侍者斟酒時.............................................128 喝濃／淡茶.............................................129 加奶精.....................................................129 加糖／不加糖.........................................130 咖啡續杯.................................................130 服務生詢問是否需要協助.....................131 呼叫服務生.............................................131 要求提供醬料.........................................132 請服務生提供新餐具.............................132 整理桌面.................................................133 詢問是否繼續用餐.................................134 尚在用餐.................................................134 取走餐盤.................................................135 指引方向.................................................135 向服務生尋求協助.................................136 向餐廳抱怨餐點.....................................136 向餐廳抱怨服務、環境.........................138 結帳.........................................................138 詢問結帳方式.........................................139 說明付款方式.........................................139 分開結帳.................................................140 請客.........................................................140 各付各的帳單.........................................141 帳單金額.................................................141 內含服務費.............................................141 找零錢.....................................................142 不必找零.................................................142 4 速食店點餐 點餐.........................................................145 選擇內用或外帶.....................................145 餐點售完／無供應.................................146 等待外帶餐點.........................................146 要求加快餐點外帶速度.........................147 醬料的種類.............................................147 添加醬料.................................................148 多要一些醬料.........................................149 飲料.........................................................149 說明飲料大小杯.....................................150 詢問是否需要糖包或奶精.....................150 糖包和奶精都要.....................................151 說明糖包和奶精的量.............................151 索取紙巾、吸管.....................................152 5 購物 詢問營業時間.........................................155 只看不買.................................................155 店員主動招呼.........................................156 店員的客套話.........................................157 購物的打算.............................................157 購買特定商品.........................................158 購買禮品.................................................159 購買電器.................................................159 參觀特定商品.........................................160 詢問是否找到中意商品.........................160 選購指定商品.........................................161 回答是否尋找特定商品.........................162 回答是否選購指定商品.........................162 詢問特殊商品.........................................163 推薦商品.................................................164 新品上市.................................................165 商品的操作.............................................165 特定顏色.................................................166 選擇顏色.................................................167 特定款式.................................................167 款式的差異.............................................168 特定搭配.................................................169 流行款式.................................................170 尺寸說明.................................................170 特定尺寸.................................................171 詢問尺寸.................................................171 不知道尺寸.............................................172 不中意商品.............................................173 回答試穿與否.........................................174 要求試穿.................................................174 提供試穿.................................................175 試穿特定尺寸.........................................176 徵詢試穿尺寸.........................................177 詢問試穿結果.........................................177 質疑試穿結果.........................................178 試穿結果不錯.........................................179 特定尺寸不適合.....................................179 試穿結果不喜歡.....................................180 說明試穿特定尺寸.................................181 沒有庫存.................................................182 說明是否喜歡.........................................183 要求提供其他樣式.................................183 回答是否參觀其他商品.........................184 特價期限.................................................185 說服購買.................................................185 詢問售價.................................................186 詢問特定商品的售價.............................187 購買二件以上的價格.............................187 含稅價.....................................................188 購物幣值.................................................189 討價還價.................................................189 特定價格的討價還價.............................190 購買多件的討價還價.............................191 最後底線的報價.....................................191 決定購買.................................................192 不考慮購買.............................................193 付款方式.................................................193 付款方式.................................................194 要求包裝.................................................194 禮品包裝.................................................195 其他相關問題.........................................196 6 搭乘交通工具 計程車招呼站.........................................199 搭計程車說明目的地.............................199 車程有多遠.............................................200 搭計程車花費的時間.............................200 儘速抵達.................................................201 要下車.....................................................201 抵達目的地.............................................202 計程車資.................................................202 不用找零錢.............................................202 公車總站在哪裡.....................................203 搭公車的站數.........................................203 搭哪一路公車.........................................204 詢問公車路線.........................................204 公車行經路線.........................................204 何處買公車票.........................................205 發車的頻率.............................................206 什麼時候開車.........................................206 詢問車資.................................................206 買公車票.................................................207 搭公車的車程.........................................208 在哪一站下車.........................................208 到站的時間預估.....................................209 請求到站告知.........................................209 搭公車要求下車.....................................210 如何搭火車.............................................210 搭哪一部列車.........................................210 在哪一個月台.........................................211 在何處轉車.............................................212 在車站內迷路.........................................212 在何處下車.............................................213 租車訊息.................................................213 租車費用.................................................213 租特定廠牌的車的費用.........................214 租車.........................................................214 預約租車.................................................215 租車的種類.............................................215 租車的時間.............................................216 租車時填寫資料.....................................216 租車時要求提供駕照.............................217 還車的地點.............................................217 租車費用的保證金.................................217 7 觀光 索取市區地圖.........................................219 索取旅遊手冊.........................................219 索取訊息簡介.........................................220 詢問是否有當地旅遊團.........................220 詢問行程安排.........................................221 要求推薦旅遊行程.................................222 推薦旅遊行程.........................................223 詢問旅遊行程的內容.............................223 旅遊行程的種類.....................................224 旅遊行程花費的時間.............................225 旅遊團的預算.........................................225 旅遊團費用.............................................226 人數、身份不同的團費.........................226 旅遊團費用明細.....................................227 旅遊接送服務.........................................228 詢問集合的時間與地點.........................228 旅遊團出發的時間.................................228 預約旅遊團.............................................229 參加當地旅遊團.....................................229 旅遊團自由活動的時間.........................231 自由活動結束的時間.............................231 門票.........................................................232 詢問上演的節目.....................................232 詢問開始及結束的時間.........................232 詢問是否可以拍照.................................233 詢問是否可以幫忙拍照.........................234 參加當地旅遊的常見問題.....................234 8 尋求協助 尋求協助.................................................237 救命時.....................................................237 請對方再說一次.....................................238 提出要求時.............................................238 提出問題時...........................................239 問路.........................................................239 問方向....................................................240 問地點.....................................................241 說明路程.................................................242 走錯路.....................................................243 迷路.........................................................244 指出所在地.............................................244 指出相關地點所在地.............................245 明顯地標.................................................246 車子拋錨.................................................246 車子發生擦撞.........................................247 車子加油.................................................247 9 和警察的互動 被警察詢問是否有證件.........................249 被警察要求要求看證件.........................249 被警察要求要求看護照.........................250 提供證件給警察.....................................251 被警察質疑證件.....................................251 證件過期.................................................252 被警察告知違法.....................................253 被警察說明禁止事件.............................253 違法事件.................................................254 涉及案件.................................................255 違反法律.................................................255 違法的罰單.............................................256 違法的罰款.............................................257 警察表明身份.........................................257 警察要求動作.........................................258 警察要求看見雙手.................................259 被警察喝阻放下武器.............................260 被警察喝阻不准動.................................260 被逮捕.....................................................261 被銬上手銬.............................................262 被拘留.....................................................262 被搜索住處.............................................263 警察宣讀權利.........................................264 被帶至警察局.........................................264 要求有律師在場.....................................265 提出其他要求.........................................265 10 發生意外報案 備案.........................................................269 報案.........................................................269 至警察局報案.........................................270 說明自己的遭遇.....................................270 案件發生的始末.....................................271 電話報案.................................................272 說明刑事案件內容.................................273 物品遺失.................................................273 孩子失蹤.................................................274 目擊案件發生.........................................275 描述犯人面貌、衣著.............................275 描述犯人體型.........................................276 猜測犯人的年紀.....................................277 猜測犯人的身份.....................................277 沒有目擊案件發生.................................278 目擊證人的指認.....................................278 說明案件發生過程.................................279 案件發生地點.........................................280 案件發生時間.........................................281 警方安撫.................................................281 要求警察抓回歹徒.................................282 11 交通事故 被攔檢.....................................................285 面對交通臨檢.........................................285 警察說明臨檢的原因.............................286 被要求配合臨檢.....................................287 被臨檢時要求搜查車子.........................288 告訴警察自己要拿證件.........................288 詢問警官身份.........................................289 被警察要求看駕照.................................289 警察說明看證件的原因.........................290 詢問看駕照的原因.................................290 詢問警察的回應.....................................291 證件過期.................................................291 不知自己證件過期.................................292 為證件過期找藉口.................................293 被質疑不是車主.....................................293 車籍資料.................................................294 被質疑為贓車.........................................294 車子所有權.............................................295 不知已違反交通規則.............................296 被要求停車.............................................296 警察說明違規事項.................................297 堅稱沒有違規.........................................298 為違規找理由.........................................298 配合警察要求.........................................299 被要求駛離現場.....................................299 警察要求作酒測.....................................300 違規後的處理.........................................300 禁止停車.................................................301 違規停車.................................................302 違規規勸.................................................302 闖越路口.................................................303 違規肇事.................................................304 機車違規.................................................304 違規右轉.................................................305 逆向行使.................................................305 闖紅燈.....................................................306 行人違規.................................................306 行車勸導.................................................307 超速.........................................................308 行車速度.................................................308 警官詢問車禍狀況.................................309 警官詢問是否受傷.................................310 車禍受傷.................................................310 車禍被驚嚇.............................................311 受傷送醫院.............................................312 盤問所需的手續.....................................312 盤問車禍發生原因.................................313 車禍後續處理.........................................313 記下肇事車禍車牌.................................314 說明肇事原因.........................................314 承認肇事.................................................315 請求不要開罰單.....................................316
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