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Part 1 價格 Price 1-1 詢價 Price Inquiry: I’d like to inquire about... 1-2 報價 Quote: Our list price is…… 1-3 折扣 Discount: We provide quantity discounts… 1-4 交貨條件 Shipping Terms: We offer under xxx shipping terms… 1-5 議價 Price Negotiation: Please support by offering your best price. 1-6 調價 Price Adjustment: We’ll implement a price increase of x %. 1-7 計算報價 Price Calculation: There will be a handling fee... 1-8 價格結構 Price Structure: The transfer price will be… 1-9 報價單 Quote Sheet: Attached is our quotation... Part 2 訂單 Order 2-1 下單 Placing an Order: We’d like to place an order for… 2-2 改用網路下單 Changing to Order Online: Please consider ordering online… 2-3 網路下單程序 Online Ordering Procedure: Browse through the product catalogue… 2-4 訂貨確認 Order Confirmation: Please find attached your Order Acknowledgment. 2-5 修改訂單 Order Modification: We have to adjust the quantity of our order… 2-6 訂製訂單 Custom Order: If you’d like to request a custom order… Part 3 出貨 Shipment 3-1 出貨方式 Shipping Method: You can choose from express, sea and air freight… 3-2 包裝 Packaging: Please have it packed with… 3-3 出貨文件 Shipping Documents: Attached please find the complete set of shipping documents… 3-4 提單 Air Waybill: Attached please find the AWB… 3-5 通關 Customs Clearance: The customs need clearance Instructions from the recipient… Part 4 付款 Payment 4-1 付款條件 Terms of Payment: If you are sending the payment using… 4-2 付款方式 Payment method: We accept … as payment methods. 4-3 信用狀 Letter of Credit: We can accept Letter of Credit at sight… 4-4 催款 Payment Collection: Our records indicate the attached invoice is past due. 4-5 對帳單 Account Statement: I have attached a statement of your account. Part 5 客服與客訴 Customer service and complaints 5-1 索取產品資料 Requesting Product Info: I've attached the manual for your review. 5-2 索取樣品 Requesting Samples: Free samples are available upon request… 5-3 索取官方證明文件 Requesting Official Documents: An export license must be obtained… 5-4 到貨問題 Faulty on Arrival: If you find that your goods are faulty on arrival… 5-5 保固服務 Warranty: We shall repair the defective product covered by the warranty. 5-6 退貨政策 Return Policy: Products may be returned with our permission… 5-7 辦理退貨 Return Shipment: All returns must be authorized by an RMA Number. 5-8 退款 Refund: We recommend returning for refund… 5-9 罰款 Penalty: There will be a x % penalty per day for delivery delay. Part 6 業務與行銷Sales and marketing 6-1 業務會議 Sales Meeting: Please see the tentative agenda for our conference… 6-2 安排會議 Arranging a Meeting: We’d like to schedule a conference call to discuss… 6-3 業績檢討 Sales Meeting: The revenue has risen by x %... 6-4 展覽 Exhibition: If you plan on attending the Annual Meeting… 6-5 參展準備 Exhibition Preparation: We’ll provide catalogs for you to distribute at… 6-6 促銷活動 Promotional Campaign: We’re offering a promotion to our distributors… Part 7 教育訓練 Training 7-1 訓練課程 Training Courses: We recommend you join us for the sales training… 7-2 線上研討會 Webinar: Our product training webinar will be hosted on… 7-3 實體研討會Seminar: We will organize a seminar in the conference… Part 8合作／代理關係 Cooperation and agency relationship 8-1 公司簡介 Company Profile: Our company was established in yyyy... 8-2 獨家代理 Exclusive Distribution: We authorize XXX as the exclusive distributor… 8-3 非獨家代理 Non-exclusive Distribution: Our policy is not to give exclusivity... 8-4 購併 Acquisition and Merger: XXX was acquired by XXX. 8-5 人事異動 Personnel Change: I just wanted to inform you that I’ll soon be leaving…
作者簡介 劉美慧（Amy） 國立空中大學人文學系講師、昶安生物科技公司國貿副理、「中華民國勞動部國際技能競賽」隨行翻譯。 著作：《外貿業務英文》、《國貿英語溝通術》、《速記英語—快學片語》，另有協同著作《關渡宮文化叢書》三冊。
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