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本教材依據酒店行業相關標準，以酒店工作場景和典型任務為主線，選取酒店工作中的真實語料作為教學材料，內容翔實，重點突出。既注重語言技能的訓練，又有助於學生職業素養的提高。教材內容設計以聽說任務為主、讀寫任務為輔，注重語言在工作場所中的實際運用，實現語言學習和職業能力訓練的有機結合。 本教材分為預訂房間、入住登記、禮賓、總機、結帳離店、客房部、中餐及酒水、西餐及酒水、客房送餐、會議與宴會服務、銷售部、康樂中心、處理投訴等十四個單元。 本教材適合高校旅遊管理、酒店管理等專業本專科學生使用，也可作為酒店員工培訓和自學教材。
Module 1 Hotel Basics Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 2 Reservation Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 3 Checking in Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 4 Concierge Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 5 Operator Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 6 Checking out Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 7 Housekeeping Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 8 Chinese Food and Beverage Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 9 Western Food and Beverage Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 10 Room service Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 11 Meeting and Banquet Services Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 12 Sales & Marketing Department Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 13 Recreation Center Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 14 Settling Complaints Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises KEYS 参考文献
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